Privacy Policy
Last updated: October 15, 2026
Aussie Shine Cleaning operates this no-form website for cleaning service information, visit planning, and direct contact support. We provide professional and reliable cleaning services across Australia and specialise in residential, office, and commercial cleaning solutions. This Privacy Policy explains how we handle personal information when you browse the website, email the desk, or call us about bookings, free quotes, or service questions. Our Magill SA business is located at 78 Penfold Rd, Magill SA 5072, Australia. Customer satisfaction and attention to detail are our top priorities, including careful handling of the personal details you choose to share.
Who we are and how to reach us
Aussie Shine Cleaning is the organisation responsible for personal information collected through this website and related desk communications. For privacy questions, email [email protected] or telephone +61 8 8301 5569 during staffed desk hours. Desk hours are Monday to Friday 7 AM to 6 PM, Saturday 8 AM to 2 PM, and Sunday by appointment. Replies normally arrive within one business day. Please do not include payment card numbers or unnecessary identity documents in privacy messages.
Information collected now
| Source | What is collected | Purpose |
|---|---|---|
| Server logs | Basic technical request data such as IP address, browser type, requested URL, and time of request | Security, uptime, and troubleshooting |
| Cookie notice | A localStorage preference that remembers whether the notice was accepted | To avoid showing the same notice repeatedly |
| Direct email or phone | Information you choose to send, such as name, contact details, property suburb, question, service route, or correction note | To answer the request and route it to the correct booking or support path |
Why we collect personal information
We collect and use personal information to respond to free quote requests, confirm bookings, clarify access instructions, discuss product preferences, resolve service questions, and maintain ordinary business records for Magill and Adelaide clients. We may also use contact details to follow up on incomplete quote requests when you have asked us to do so. Technical log data helps us protect the website against misuse and diagnose hosting issues. The local cookie notice preference is stored only on your device and is not used to build marketing profiles.
No public form or account system
This website does not provide account registration, checkout, public comments, public uploads, or a public contact form. Because there is no online payment gateway on this site, we do not store card details through website forms. If you later pay through an agreed offline method, those payment records are handled separately under ordinary business accounting practices and are not collected by the static pages of this website.
How we share information
We do not sell personal information. We may share limited details with trusted service providers who help us operate email, telephony, hosting, or accounting systems, and only to the extent needed for those services. We may also disclose information when required by Australian law, a court order, or a legitimate request from a competent authority. If a cleaning visit requires a subcontractor under our supervision, relevant access notes may be shared solely to complete the booked service. Anyone receiving information for operational reasons is expected to keep it confidential and use it only for the assigned task.
Retention and security
Server logs are retained according to hosting security settings. Direct emails and call notes are retained as needed for desk support, booking history, correction records, complaint handling, and ordinary business administration. We take reasonable administrative and technical steps to protect information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so please avoid sending highly sensitive documents unless we specifically request them through a confirmed channel. When information is no longer required for a lawful business purpose, we take reasonable steps to destroy or de-identify it.
Access, correction, and your choices
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate or out of date. You may also ask us to limit future marketing-style follow-ups if any such messages were previously agreed. Because this website is informational and direct-contact based, most communications relate to active service requests rather than advertising lists. To exercise access or correction rights, contact the desk with enough detail for us to locate your records. We may need to verify your identity before releasing or changing information. If you believe your privacy concern has not been handled appropriately, you may escalate the matter through the Australian privacy complaint pathways available under applicable law after contacting us first.
Children and sensitive information
Our services and website are directed to adults arranging cleaning for homes and workplaces. We do not knowingly collect personal information from children through this website. Please do not send medical records or other sensitive information through the general desk route unless it is strictly necessary to explain an access or product limitation, and even then share only the minimum detail required.
International visitors and policy updates
Although our primary service area is Magill SA and surrounding Adelaide suburbs, visitors from elsewhere may view this website. Information you send may be processed in Australia. We may update this Privacy Policy to reflect operational or legal changes. The date at the top of this page shows the latest revision. Continued use of the website after an update indicates that you have read the revised policy. For privacy questions, email [email protected], call +61 8 8301 5569, or write to 78 Penfold Rd, Magill SA 5072, Australia.