Terms of Use

Last updated: October 15, 2026

These Terms of Use govern your access to and use of the Aussie Shine Cleaning website and the informational materials published on it. Aussie Shine Cleaning provides professional and reliable cleaning services across Australia, with a focus on residential, office, and commercial cleaning solutions. This website is operated to share public service information, visit planning guidance, direct contact details, and general package descriptions for clients in Magill SA and surrounding Adelaide suburbs. By browsing or using this website, you agree to these Terms of Use. If you do not agree, please stop using the website.

About the business and service area

Aussie Shine Cleaning is based at 78 Penfold Rd, Magill SA 5072, Australia. Our dedicated team works to keep every space fresh, spotless, and welcoming. We use effective cleaning methods and quality products to deliver excellent results, and customer satisfaction with attention to detail remain our top priorities. Website content is written for general guidance only. Actual service availability, travel radius, and booking windows may vary by date, staffing, and property conditions. Descriptions of rooms, methods, and packages are intended to help you plan, not to create an automatic contract simply by reading a page.

Website information and accuracy

Service access, specialty add-ons, free quote routes, product preferences, and package details can vary by date, property size, site capacity, staff schedule, and written booking terms. We take reasonable care to keep website information accurate and current, but we do not warrant that every detail will always be complete or free from typographical error. Pricing examples, estimated durations, ratings, and review counts shown on the website are illustrative planning aids and may change without prior notice. Before payment or a confirmed booking, ask the desk for current written terms covering scope, timing, access rules, billing rhythm, cancellation path, and any site-specific requirements.

Bookings, quotes, and billing

A free quote or package enquiry does not become a binding booking until Aussie Shine Cleaning confirms the date, scope, and price in writing or by telephone confirmation recorded by our desk. Clients are responsible for providing accurate property details, including address, access instructions, pets, alarms, parking notes, and any surface or product restrictions. Incomplete or incorrect information may delay service or require a revised quote. Initiation fees, seasonal deep-clean surcharges, after-hours commercial rates, and specialty add-ons may apply. Cancellation and rescheduling requests should be sent through the direct desk route so both parties retain a written record of the request date, billing date, and next step. Late cancellations or missed access appointments may attract a reasonable fee when our team has already been scheduled and cannot reallocate the visit.

Client responsibilities during service

Clients should ensure safe and reasonable access to the property at the agreed time. Valuable or fragile items should be secured or clearly identified before work begins. Children and pets should be supervised or kept away from active cleaning areas. Our team may refuse or pause work if conditions are unsafe, if access is denied, or if a request would require methods or chemicals outside our published standards. Any damage concern should be reported to the desk promptly with photos and a description of the room and timing, so we can review the matter fairly. Aussie Shine Cleaning will investigate reported issues in good faith and may offer re-cleaning or another reasonable remedy where our work is found to fall below the agreed scope.

No checkout on this website

This static website does not process payments, store payment cards, create client accounts, or accept public form submissions. Payments and contractual documents are handled through direct desk communication and any written agreement issued for a specific booking. Do not send payment card numbers, banking passwords, or sensitive identity documents through general email. Use [email protected] or telephone +61 8 8301 5569 for package, visit, service, correction, and desk support questions during staffed hours.

Intellectual property and acceptable use

All text, branding, logos, photographs, and layout elements on this website belong to Aussie Shine Cleaning or are used with permission. You may view and print pages for personal planning purposes. You may not copy, scrape, republish, or commercially reuse website content without prior written consent. You agree not to misuse the website, attempt unauthorised access to hosting systems, introduce malware, or use published contact details for spam, harassment, or unrelated marketing. We may suspend access to website resources where misuse is detected.

Limitation of liability

To the fullest extent permitted by Australian consumer law, Aussie Shine Cleaning is not liable for indirect, incidental, or consequential losses arising from website use, including reliance on outdated schedule notes or third-party hosting interruptions. Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law. For booked cleaning services, our liability is limited to re-performance of the affected portion of the service or a refund of the fees paid for the non-conforming portion, whichever is more appropriate in the circumstances. Website downtime, browserspecific display issues, or local device settings are outside our direct control.

Privacy, cookies, and related policies

Personal information handled through email, telephone, or local browser storage is described in our Privacy Policy and Cookie Policy. Those documents explain what we collect, why we collect it, and how long we retain ordinary business records.

Changes, governing law, and contact

We may update these Terms of Use from time to time to reflect operational, legal, or service changes. The date at the top of this page shows the latest revision. Continued use of the website after an update constitutes acceptance of the revised terms. These Terms are governed by the laws of South Australia, Australia. For terms questions, email [email protected], call +61 8 8301 5569, or write to 78 Penfold Rd, Magill SA 5072, Australia. Desk hours are Monday to Friday 7 AM to 6 PM, Saturday 8 AM to 2 PM, and Sunday by appointment. Replies normally arrive within one business day.